This is a list of the most frequently reported log in problems. If you have followed the instructions to access Online Banking and you still cannot log in to your account, please review this information. If you cannot resolve your problem here, please call the Contact Center at 408-282-0700 | 1-800-282-6212.
Forgot Password
If you have forgotten your password, the "Forgot Password" feature will allow you to Log In and change your password. To change your password, follow these steps:
Step 1: Enter the requested personal authentication information. Click "Submit".
Step 2: Select a method to receive a confirmation code.
Step 3: Enter confirmation code, Click “Submit”.
Step 4: Enter and confirm your new password. Click "Set Password".
Once your password has been changed, you will receive immediate access to your online accounts. If you have questions please call the Contact Center at 408-282-0700 | 1-800-282-6212.
Cached pages
Your browser saves a copy of Web pages you access in a special folder called a cache. Sometimes an older version of the Log In page is still in the cache and your browser does not load the new page when you try to log in. Try emptying your cache. (See your browser help for instructions on emptying the cache or clearing the history.) Then close and reopen your browser and try logging in again.
Please follow the instructions on your browser to clear Internet cache.
Web Browser Version or Settings
In order for you to have a positive online banking experience, your browser must be compatible with our list of supported browsers. Please see our list of supported browsers.